Insights | Radial



retail technology

Study Reveals Customer Care Perceptions And Expectations
June 11, 2019 - Consumer expectations are changing as it relates to retail customer service.
The 2018-2019 Retail Technology Report
December 28, 2018 - Total Retail surveyed its audience of retail executives to get a better understanding of their current and future technology usage. They wanted to know which technologies they were currently using, how their spending on technology was going to change in 2019.
Omnichannel For the Win: Why Brick-and-Mortar Retailers Have An Edge Over Pure-Plays
September 9, 2016 - Brick-and-mortar retailers have several advantages over eCommerce pure-plays. Here’s why consumers prefer shopping in stores in our omnichannel world.
August 11, 2016 - Today's brick-and-mortar customers are greeted by retail technology that promises a more personal and enhanced in-store experience.
How to Develop an Omnichannel Strategy for Always-On Customers
July 21, 2016 - In today's hyperconnected world, a well-defined omnichannel strategy is absolutely necessary for retailers to meet their consumers' rising expectations.