"Internet of Things (IoT) endpoints are becoming ubiquitous thanks to a predicted compound annual growth rate (CAGR) of 32% from 2016 through 2021, according to Gartner research published in December 2017. These endpoints have the potential to disrupt order-to-cash processes and will enable digital optimization by creating new ways to serve and collaborate with customers and channel partners."
Despite the expected disruption, the new report also revealed that only 22% of respondents have already or are currently investing in IoT. "However, in terms of the dollar value of spend on supply chain IT, only 18% of budget spend is put toward supporting innovation and agility to transform operations and create sustainable advantage."
Read this new Gartner research to see the impacts and recommendations of IoT on the supply chain, including:
How IoT devices will generate enormous volumes of data that needs to be managed, mined and integrated so that customer fulfillment processes can be enhanced.
How the proliferation of "things" will create a new commerce sector in the next five to 10 years.
How Internet-connected things will start to become customers in their own right — placing orders and interacting with customer service.
Download now to learn more about the impact and recommendations, including an IoT framework for supply chain leaders.
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Gartner: Prepare for IoT's Disruption of Customer Fulfillment and Collaboration, Simon Bailey, 26 July 2018.