{"id":65001,"date":"2024-09-05T06:46:48","date_gmt":"2024-09-05T10:46:48","guid":{"rendered":"https:\/\/www.radial.com\/?page_id=65001"},"modified":"2024-09-05T07:06:49","modified_gmt":"2024-09-05T11:06:49","slug":"an-interview-with-jacek-mainka-business-manager-radial-europe","status":"publish","type":"page","link":"https:\/\/www.radial.com\/eur\/an-interview-with-jacek-mainka-business-manager-radial-europe","title":{"rendered":"An interview with Jacek Mainka, Business Manager, Radial Europe"},"content":{"rendered":"\n<div class=\"page-wrapper\">\n\t\n\n<div class=\"interior-page\">\n\t\n\n\n<div class=\"interior-hero\">\n\t<div class=\"interior-hero__inner\">\n\t\t\t\t\t<h1 class=\"interior-hero__title\">An interview with Jacek Mainka, Business Manager, Radial Europe<\/h1>\n\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"interior-page-block-area\">\n\t\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Jacek talks about Account Management in Radial Europe\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/g64YguGHFq0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:39% auto\"><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.radial.com\/files\/2024\/06\/28\/Jacek-Mainka-1024x683.jpg\" alt=\"\" class=\"wp-image-63273 size-full\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1024x683.jpg 1024w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-300x200.jpg 300w, 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https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1122x748.jpg 1122w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-345x230.jpg 345w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-690x460.jpg 690w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-600x400.jpg 600w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1200x800.jpg 1200w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-369x246.jpg 369w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-738x492.jpg 738w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-495x330.jpg 495w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-990x660.jpg 990w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-675x450.jpg 675w, 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https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-696x464.jpg 696w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1392x928.jpg 1392w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-390x260.jpg 390w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-780x520.jpg 780w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-946x631.jpg 946w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1892x1261.jpg 1892w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-704x469.jpg 704w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1408x939.jpg 1408w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-960x640.jpg 960w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1920x1280.jpg 1920w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-705x470.jpg 705w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1410x940.jpg 1410w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1537x1025.jpg 1537w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-633x422.jpg 633w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1266x844.jpg 1266w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-282x188.jpg 282w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-564x376.jpg 564w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-230x153.jpg 230w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-460x307.jpg 460w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-518x345.jpg 518w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1036x691.jpg 1036w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-350x233.jpg 350w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-700x467.jpg 700w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-176x117.jpg 176w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-352x235.jpg 352w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-46x31.jpg 46w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-92x61.jpg 92w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"core-paragraph-block\">\n<p>As the Manager of Radial\u2019s Account Management team, <a href=\"https:\/\/www.linkedin.com\/in\/jacekmainka\/\">Jacek Mainka<\/a> oversees the day-to-day operations of managing existing client accounts and ensuring top-tier customer service. His key responsibility is ensuring customer satisfaction by providing top-notch support and service. Jacek leads a team of account managers who act as direct points of contact for clients, handling inquiries, solving issues, and facilitating client growth. He also plays a critical role in aligning Radial&#8217;s internal efforts with customer needs, driving continuous improvement, and maintaining transparent, open communication with all stakeholders. His focus is on building strong, lasting partnerships with clients.<\/p>\n<\/div><\/div><\/div>\n\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Supporting customer success<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Radial&#8217;s Account Management department, led by Jacek Mainka, is the backbone of the company&#8217;s customer relations. Focused on managing existing client accounts, the team ensures obligations are met and customers are satisfied with Radial\u2019s <a href=\"https:\/\/www.radial.com\/eur\/ecommerce-fulfillment\">services<\/a> and support.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Customer service duties<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>The account management team handles all client inquiries, covering areas like transportation, invoicing, and reporting. Each account manager is the direct point of contact, providing swift, knowledgeable support. Beyond maintaining contracts, the team actively identifies growth opportunities and offers tailored solutions to enhance client performance.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Daily operations<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Customer engagement is at the heart of the customer service team\u2019s operations. Through daily contact, regular operations meetings, and quarterly business reviews, Radial stays aligned with client needs. Transparency is key\u2014clients have 24\/7 access to live data on inbound, outbound, and SLA metrics, ensuring complete visibility.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Managing growth and challenges<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Radial\u2019s rapid growth presents challenges in maintaining service standards, but the team is dedicated to scaling the company\u2019s customer-focused culture. Whether it\u2019s responding to inquiries within 24 hours or handling urgent, last-minute requests for high-profile events, the team consistently delivers. They go above and beyond, like arranging weekend deliveries and dispatching staff to support client events.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Building strong partnerships<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Radial believes in working hand-in-hand with customers, especially during critical moments. Continuous improvement initiatives help align Radial\u2019s growth with customer feedback, enabling long-term success for both.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Commitment to trust and communication<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>\u201cThe customer is always right\u201d drives Radial\u2019s approach. The team prioritizes open communication, addressing both challenges and achievements with transparency. This commitment builds trust and ensures Radial remains a reliable partner in helping clients achieve their goals.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Discover more<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Jacek and his team exemplify Radial\u2019s dedication to delivering the highest standards in customer care, driving customer success through proactive support and strategic partnership. To learn more about Jacek\u2019s insights read a deeper interview with him. <\/p>\n<\/div>\n\n\n\n<section class=\"featured-insight-block light\">\n\t<div class=\"featured-insight-block__inner\">\n\t\t\n\t\t\t\n\t\t\t<div class=\"featured-insight-block__image light\">\n\t\t\t\t<picture>\r\n<source data-image-size=\"featured_insight_small\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-390x260.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-780x520.jpg 2x\" media=\"(max-width: 390px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"featured_insight_large\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-696x464.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1392x928.jpg 2x\" media=\"(max-width: 1440px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"featured_insight_huge\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-978x652.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-1956x1304.jpg 2x\" type=\"image\/jpeg\">\r\n<img decoding=\"async\" alt=\"\" src=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/28\/Jacek-Mainka-696x464.jpg\" loading=\"lazy\">\r\n<\/picture>\t\t\t<\/div>\n\n\t\t\t<div class=\"featured-insight-block__right\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"featured-insight-block__type\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tBlog Post\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"featured-insight-block__dot light\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tJuly 02, 2024\t\t\t\t\t\t          <\/div>\n\t\t\t\t\n\t\t\t\t<h2 class=\"featured-insight-block__title\"><a href=\"https:\/\/www.radial.com\/eur\/insights\/going-the-extra-mile-for-customers\" title=\"Going the extra mile for customers\">Going the extra mile for customers<\/a><\/h2>\n\n\t\t\t\t<div class=\"featured-insight-block__summary\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Jacek Mainka leads Radial&#8217;s account management team, ensuring satisfaction among all client accounts by maintaining open communication and upholding commitments. His team plays a crucial role in managing client contracts, offering improvements, and coordinating closely with all departments to meet customer needs. They go above and beyond, from arranging extra deliveries for major events to personally delivering urgent goods.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<a class=\"link-button featured-insight-block__cta light\"\n\t\t\t\ttitle=\"Going the extra mile for customers\"\n\t\t\t\thref=\"https:\/\/www.radial.com\/eur\/insights\/going-the-extra-mile-for-customers\">\n\t\t\t\t\tLEARN MORE<svg width=\"12\" height=\"8\" viewBox=\"0 0 12 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M11.3536 4.35355C11.5488 4.15829 11.5488 3.84171 11.3536 3.64645L8.17157 0.464467C7.97631 0.269205 7.65973 0.269205 7.46447 0.464467C7.2692 0.659729 7.2692 0.976311 7.46447 1.17157L10.2929 4L7.46447 6.82843C7.2692 7.02369 7.2692 7.34027 7.46447 7.53553C7.65973 7.7308 7.97631 7.7308 8.17157 7.53553L11.3536 4.35355ZM-4.37114e-08 4.5L11 4.5L11 3.5L4.37114e-08 3.5L-4.37114e-08 4.5Z\" fill=\"#171F27\"\/>\n<\/svg>\n\t\t\t\t<\/a>\n\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/section>\n\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Stay in touch<\/h2>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-65001","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages\/65001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/comments?post=65001"}],"version-history":[{"count":5,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages\/65001\/revisions"}],"predecessor-version":[{"id":65009,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages\/65001\/revisions\/65009"}],"wp:attachment":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/media?parent=65001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}