{"id":64489,"date":"2024-08-22T08:29:34","date_gmt":"2024-08-22T12:29:34","guid":{"rendered":"https:\/\/www.radial.com\/?page_id=64489"},"modified":"2024-08-23T05:48:47","modified_gmt":"2024-08-23T09:48:47","slug":"an-interview-with-markus-neuper-knapp-ag","status":"publish","type":"page","link":"https:\/\/www.radial.com\/eur\/an-interview-with-markus-neuper-knapp-ag","title":{"rendered":"An Interview with Markus Neuper, Knapp AG"},"content":{"rendered":"\n<div class=\"page-wrapper\">\n\t\n\n<div class=\"interior-page\">\n\t\n\n\n<div class=\"interior-hero\">\n\t<div class=\"interior-hero__inner\">\n\t\t\t\t\t<h1 class=\"interior-hero__title\">An Interview with Markus Neuper, Knapp AG<\/h1>\n\t\t\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"interior-page-block-area\">\n\t\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Interview with Markus Neuper (Knapp AG)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/rPiaNm8CVBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<div class=\"core-paragraph-block\">\n<p>What is the future of technology in the <a href=\"https:\/\/www.radial.com\/eur\/ecommerce-fulfillment\">fulfillment<\/a> and e-commerce market? To explore this question, we reached out to our technology partner specializing in automation and digitalization solutions, <a href=\"https:\/\/www.knapp.com\/en\/\">Knapp AG<\/a>. <a href=\"https:\/\/www.linkedin.com\/in\/markus-neuper-12382431\/\">Markus Neuper<\/a>, Sales Manager for Retail Solutions at Knapp AG, and <a href=\"https:\/\/www.linkedin.com\/in\/anton-tschurwald-08445611\/?originalSubdomain=at\">Anton Tschurwald<\/a>, Vice President Retail Solutions shared their insights and ideas on the evolving landscape.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Rising demand and new technologies<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>The e-commerce and fulfillment market is witnessing significant growth, driven by increasing demand and the need for enhanced capacity. To address these challenges, companies are turning to innovative technologies that promise to revolutionize the industry. Among the latest advancements is the Pick-It-Easy robot picking solution, designed by KNAPP AG to boost capacity and support future growth for e-commerce businesses.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Handling returns<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>One of the key issues that remains at the forefront is the management of returns. As customers continue to debate whether to charge for returns, the topic will undoubtedly stay relevant. Companies in logistics and automation business are dedicated to developing better solutions for returns handling, recognizing its importance in the overall customer experience.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Full automation<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Current challenges, such as complex customer requirements, rising cost pressures, and personnel shortages, are accelerating the trend towards full automation in logistics. KNAPP is at the forefront of this movement, aiming to make value chains more efficient through intelligent automation solutions. The integration of robotics and the strategic use of artificial intelligence holds immense potential to support the future of logistics.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">The path to zero-touch fulfillment<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Technologies like autonomous mobile robots, pocket transport systems, and intelligent packaging systems are pushing automation forward. With a strong emphasis on developing digital solutions and systems that connect all levels of the value chain. Whether in-store or online, businesses share a common goal: to ensure a stellar shopping experience for customers. The experience characterized by quick, error-free, and highly convenient delivery.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Vision for the future<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Looking ahead, KNAPP envisions a future where zero or one-touch fulfillment becomes the norm. Automated picking directly into shipping cartons, eliminating paperwork, and implementing highly automated returns processes are all part of this vision. By leveraging these advancements, KNAPP aims to help businesses fulfill their customers&#8217; wishes efficiently, even in the face of resource constraints.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Markus Neuper, Sales Manager for Retail Solutions, Knapp AG<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><strong><em>How do you see the future of technology in the fulfillment and e-commerce market?<\/em><\/strong><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>What we currently see, even today, is significant growth in these areas. There&#8217;s increasing demand and a need for more capacity. We now have new products on the market, such as the Pick-It-Easy robot picking solution, which can boost capacity and support future growth for customers in the e-commerce environment. Additionally, returns continue to receive a lot of attention. Customers are debating whether to charge for returns or not, so the topic of returns will remain relevant in the future. We are constantly working on developing better solutions for this.<\/p>\n<\/div>\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:37% auto\"><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/www.radial.com\/files\/2024\/08\/Markus_Neuper_Knapp_1-1024x684.jpg\" alt=\"\" class=\"wp-image-64490 size-full\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1024x684.jpg 1024w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-300x200.jpg 300w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-768x513.jpg 768w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1536x1025.jpg 1536w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-899x600.jpg 899w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1798x1200.jpg 1798w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-539x360.jpg 539w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1079x720.jpg 1079w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-450x300.jpg 450w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-900x600.jpg 900w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-942x628.jpg 942w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1882x1256.jpg 1882w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1122x748.jpg 1122w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-345x230.jpg 345w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-689x460.jpg 689w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-599x400.jpg 599w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1199x800.jpg 1199w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-369x246.jpg 369w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-738x492.jpg 738w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-495x330.jpg 495w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-990x660.jpg 990w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-449x300.jpg 449w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-674x450.jpg 674w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1348x900.jpg 1348w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-387x258.jpg 387w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-774x517.jpg 774w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-112x75.jpg 112w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-225x150.jpg 225w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-216x144.jpg 216w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-431x288.jpg 431w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-246x164.jpg 246w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-492x328.jpg 492w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-187x125.jpg 187w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-375x250.jpg 375w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-749x500.jpg 749w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-469x313.jpg 469w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-938x626.jpg 938w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1978x1320.jpg 1978w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-690x460.jpg 690w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1378x920.jpg 1378w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-342x228.jpg 342w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-684x456.jpg 684w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-978x652.jpg 978w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1956x1304.jpg 1956w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-696x464.jpg 696w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1392x928.jpg 1392w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-390x260.jpg 390w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-780x520.jpg 780w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-946x631.jpg 946w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1892x1263.jpg 1892w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-704x470.jpg 704w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1408x940.jpg 1408w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-960x640.jpg 960w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1918x1280.jpg 1918w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-705x470.jpg 705w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-767x512.jpg 767w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1534x1024.jpg 1534w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-632x422.jpg 632w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1264x844.jpg 1264w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-282x188.jpg 282w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-563x376.jpg 563w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-230x154.jpg 230w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-460x307.jpg 460w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-518x346.jpg 518w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-1036x692.jpg 1036w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-350x234.jpg 350w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-700x467.jpg 700w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-176x117.jpg 176w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-352x235.jpg 352w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-46x31.jpg 46w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1-92x61.jpg 92w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/08\/Markus_Neuper_Knapp_1.jpg 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"core-paragraph-block\">\n<p><strong><a href=\"https:\/\/www.linkedin.com\/in\/markus-neuper-12382431\/\">Markus Neuper<\/a><\/strong>, Sales Manager for Retail Solutions at Knapp AG. Markus began his journey with Knapp in 2013 as a warehouse design engineer and quickly established himself as a leading expert in the field. With extensive experience in material handling equipment and warehouse design, Markus has transformed logistics operations for top clients like MARKS AND SPENCER, Zalando, and Avon. Beyond work, he enjoys skiing, biking, and golf.<\/p>\n<\/div><\/div><\/div>\n\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Anton Tschurwald&#8217;s vision for automated fulfillment<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Radial also interviewed Anton Tschurwald, Vice President Retail Solutions at KNAPP AG, to gain insights into the collaboration between the two companies and the future of automated fulfillment. Discover his perspective on how KNAPP AG is leading the way in intelligent automation, leveraging robotics and AI to revolutionize logistics and e-commerce.<\/p>\n<\/div>\n\n\n\n<section class=\"featured-insight-block light\">\n\t<div class=\"featured-insight-block__inner\">\n\t\t\n\t\t\t\n\t\t\t<div class=\"featured-insight-block__image light\">\n\t\t\t\t<picture>\r\n<source data-image-size=\"featured_insight_small\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-390x260.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-780x520.jpg 2x\" media=\"(max-width: 390px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"featured_insight_large\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-696x464.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-1392x928.jpg 2x\" media=\"(max-width: 1440px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"featured_insight_huge\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-978x652.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-1956x1304.jpg 2x\" type=\"image\/jpeg\">\r\n<img decoding=\"async\" alt=\"\" src=\"https:\/\/www.radial.com\/wp-content\/uploads\/2023\/08\/24\/Radial-Poland_A-frame-3-aspect-ratio-3-2-696x464.jpg\" loading=\"lazy\">\r\n<\/picture>\t\t\t<\/div>\n\n\t\t\t<div class=\"featured-insight-block__right\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"featured-insight-block__type\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tBlog Post\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"featured-insight-block__dot light\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAugust 28, 2023\t\t\t\t\t\t          <\/div>\n\t\t\t\t\n\t\t\t\t<h2 class=\"featured-insight-block__title\"><a href=\"https:\/\/www.radial.com\/eur\/insights\/the-difference-between-good-and-excellent\" title=\"The difference between good and excellent\">The difference between good and excellent<\/a><\/h2>\n\n\t\t\t\t<div class=\"featured-insight-block__summary\">\n\t\t\t\t\t\t\t\t\t\t\t<p>We spoke with Anton Tschurwald, Vice President Retail Solutions at KNAPP AG, about an automated solution designed specifically for Radial&#8217;s client and the future of automation in logistics and e-commerce.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<a class=\"link-button featured-insight-block__cta light\"\n\t\t\t\ttitle=\"The difference between good and excellent\"\n\t\t\t\thref=\"https:\/\/www.radial.com\/eur\/insights\/the-difference-between-good-and-excellent\">\n\t\t\t\t\tLEARN MORE<svg width=\"12\" height=\"8\" viewBox=\"0 0 12 8\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M11.3536 4.35355C11.5488 4.15829 11.5488 3.84171 11.3536 3.64645L8.17157 0.464467C7.97631 0.269205 7.65973 0.269205 7.46447 0.464467C7.2692 0.659729 7.2692 0.976311 7.46447 1.17157L10.2929 4L7.46447 6.82843C7.2692 7.02369 7.2692 7.34027 7.46447 7.53553C7.65973 7.7308 7.97631 7.7308 8.17157 7.53553L11.3536 4.35355ZM-4.37114e-08 4.5L11 4.5L11 3.5L4.37114e-08 3.5L-4.37114e-08 4.5Z\" fill=\"#171F27\"\/>\n<\/svg>\n\t\t\t\t<\/a>\n\n\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/section>\n\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Stay in touch<\/h2>\n<\/div>\n\n\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-64489","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages\/64489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/comments?post=64489"}],"version-history":[{"count":4,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages\/64489\/revisions"}],"predecessor-version":[{"id":64561,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/pages\/64489\/revisions\/64561"}],"wp:attachment":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/media?parent=64489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}