{"id":62466,"date":"2024-06-04T09:58:45","date_gmt":"2024-06-04T13:58:45","guid":{"rendered":"https:\/\/www.radial.com\/?post_type=insight&#038;p=62466"},"modified":"2024-07-16T06:36:44","modified_gmt":"2024-07-16T10:36:44","slug":"implementing-automation-for-a-direct-selling-company","status":"publish","type":"insight","link":"https:\/\/www.radial.com\/eur\/insights\/implementing-automation-for-a-direct-selling-company","title":{"rendered":"Implementing automation for a direct-selling company"},"content":{"rendered":"\n<div class=\"interior-page-block-area\">\n\t\n<div class=\"core-paragraph-block\">\n<p class=\"has-text-align-left\"><a href=\"https:\/\/www.linkedin.com\/in\/magdalena-najmanowicz-109443134\/?originalSubdomain=pl\">Magdalena Najmanowicz<\/a>, Head of Onboarding &amp; Projects, talks about the implementation of <a href=\"https:\/\/www.knapp.com\/en\/\">KNAPP<\/a> automated solution in one of Radial&#8217;s warehouses. The project, implemented for <a href=\"https:\/\/www.doterra.com\/US\/en\">doTERRA<\/a>, a fast-growing direct selling company, successfully optimised the order fulfilment process for this customer.<\/p>\n<\/div>\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Straight to Your Door! Automation at Poland&#039;s Warehouse\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/z0hRlQQJLu4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Reasons for automation<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>Magdalena, you were the project manager leading the implementation of KNAPP automation in Radial\u2019s warehouse in Poland. What was the primary reason for implementing this automated solution?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>We implemented the solution for our client <strong>doTERRA<\/strong>, a fast-growing cosmetics company operating within a direct-selling business model. We provide them with a comprehensive range of logistics services, covering everything from receiving goods, warehousing, picking and packing to value-added services (VAS) and transportation. Together with doTERRA, we shared the belief that automating the order fulfilment process would bring about the most significant <strong>improvements in efficiency<\/strong> and take our collaboration to the next level.<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>You have coordinated the project from the very beginning. What was it like?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>It has been a fantastic journey. Launching a completely new solution, which included automation, expanding the warehouse, and implementing the latest WMS version, was a <strong>complex project<\/strong>. We designed and implemented a solution fully aligned with the requirements of our customer&#8217;s needs arising from operating in the direct-selling business. After a year of successful operation, I am proud to affirm that the system&#8217;s performance has consistently met our expectations.<\/p>\n<\/div>\n\n\n\n<div class=\"image\">\n\t\t\t<picture>\r\n<source data-image-size=\"image_block_small\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/2024_Knapp_Radial_Poland_visit_March-19-aspect-ratio-47-30-564x360.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/2024_Knapp_Radial_Poland_visit_March-19-aspect-ratio-47-30-1128x720.jpg 2x\" media=\"(max-width: 600px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"image_block_large\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/2024_Knapp_Radial_Poland_visit_March-19-aspect-ratio-47-30-940x600.jpg\" type=\"image\/jpeg\">\r\n<img decoding=\"async\" alt=\"\" src=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/2024_Knapp_Radial_Poland_visit_March-19-aspect-ratio-47-30-940x600.jpg\">\r\n<\/picture>\t\t\t\t\t<div class=\"image__caption\">\n\t\t\t\t<p>Customer visit and presentation of the automated solution. Magdalena Najmanowicz (Radial), Mark Wilkinson (doTERRA), Tomasz Okowiak (Radial).<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Efficiencies, components and technologies<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>What efficiencies were gained through automation in the warehouse operations?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Implementing the automated solution has enabled us to <strong>optimize warehouse space utilization<\/strong> compared to manual processes and has significantly <strong>improved the sorting<\/strong> of shipping parcels. We strongly focused on the <strong>pick-and-pack<\/strong> area to increase daily volumes and continue to ensure the quality of service.<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>Could you describe what the material flow for doTERRA looks like?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>The material flow in our solution for doTERRA is focused on the automated part. To facilitate smooth operations, we installed <strong>flow racks<\/strong> near the <strong>A-FRAME<\/strong> to efficiently feed the tube channels and prevent replenishment delays. Additionally, the <strong>PTL solution<\/strong> is strategically located near our storage area to minimize time loss due to distance. The <strong>conveyors <\/strong>play a crucial role, connecting all our logistics areas from picking to packing, and finally to a <strong>parcel sorter<\/strong> at the last stage.<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>Which components and technologies of the solution do you consider the most important, impressive, or advantageous?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>In my opinion, the most impressive are the <strong>A-FRAME<\/strong> and the <strong>tote stacker\/de-stacker<\/strong>, which, in addition to other solutions, saved a lot of storage space. The <strong>Autopicker <\/strong>system revolutionized our process flow, making picking easier and significantly increasing efficiency while reducing the need for FTEs. However, the most important ones were the <strong>auto labellers<\/strong> installed as part of our sorting solution, which were also fully supplied by KNAPP. They optimized packing processes, enhancing overall efficiency.<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>What measures have been implemented to ensure smooth and trouble-free operation?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Training our team directly by the KNAPP team assigned to this project was a key factor. We provided <strong>training <\/strong>for automation technicians, technical service, and warehouse staff to ensure their comfort with the solution upon implementation. Our goal was to minimize any issues arising from daily use. KNAPP carefully planned the training, resulting in our employees&#8217; smooth daily operation of the systems.<\/p>\n<\/div>\n\n\n\n<div class=\"image\">\n\t\t\t<picture>\r\n<source data-image-size=\"image_block_small\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_A-Frame_1-aspect-ratio-47-30-564x360.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_A-Frame_1-aspect-ratio-47-30-1128x720.jpg 2x\" media=\"(max-width: 600px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"image_block_large\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_A-Frame_1-aspect-ratio-47-30-940x600.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_A-Frame_1-aspect-ratio-47-30-1880x1200.jpg 2x\" type=\"image\/jpeg\">\r\n<img decoding=\"async\" alt=\"\" src=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_A-Frame_1-aspect-ratio-47-30-940x600.jpg\">\r\n<\/picture>\t\t\t\t\t<div class=\"image__caption\">\n\t\t\t\t<p>A-FRAME system by KNAPP<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Effective software<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>How does the software support the daily challenges of fulfillment services?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>We use KNAPP software, supplemented by the <a href=\"https:\/\/www.knapp.com\/en\/kisoft-logistics-software\/\">KiSoft CMMS<\/a> module, to manage the machines effectively. This comprehensive package enables us to <strong>handle correct and rejected orders<\/strong> for troubleshooting purposes. Additionally, the KiSoft CMMS module plays a crucial role in managing our parts inventory, including maintaining control over quantities, prices, and consumption. Furthermore, it assists us in planning and registering technical inspections and repairs for individual modules of the entire system.<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>What positive developments can you see in doTERRA&#8217;s business area as a result of using the right software?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Employing suitable software is vital for facilitating smooth daily operations, particularly in scenarios requiring ongoing process supervision. KiSoft has notably enhanced our PTL solution, providing <strong>invaluable<\/strong> <strong>support <\/strong>to our operations team, especially for products that are incompatible with the A-FRAME.<\/p>\n<\/div>\n\n\n\n<div class=\"image\">\n\t\t\t<picture>\r\n<source data-image-size=\"image_block_small\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_automation-aspect-ratio-47-30-564x360.jpg, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_automation-aspect-ratio-47-30-1128x720.jpg 2x\" media=\"(max-width: 600px)\" type=\"image\/jpeg\">\r\n<source data-image-size=\"image_block_large\" srcset=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_automation-aspect-ratio-47-30-940x600.jpg\" type=\"image\/jpeg\">\r\n<img decoding=\"async\" alt=\"\" src=\"https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Warsaw_automation-aspect-ratio-47-30-940x600.jpg\">\r\n<\/picture>\t\t\t\t\t<div class=\"image__caption\">\n\t\t\t\t<p>Packing area<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Successful collaboration<\/h2>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>How would you describe the communication between you and the KNAPP team?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>KNAPP has been an excellent partner throughout our project, providing <strong>dedicated resources<\/strong> and <strong>clear communication<\/strong> during the commercial stage and onboarding. Their team understood our needs, and together, we crafted a detailed project plan with milestones for a successful launch. We reached an agreement on an availability test for system handover. We have maintained <strong>regular contact<\/strong> with the KNAPP customer service team, who have supported our team, responded to queries, and resolved issues quickly. KNAPP&#8217;s commitment to delivering solutions has made them a <strong>valuable partner <\/strong>for our company.<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p><em>What benefits did the implementation of this project bring to Radial?<\/em><\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>This project highlighted our capabilities and demonstrated Radial Poland&#8217;s proficiency in meeting and <strong>exceeding customer expectations<\/strong>, including customers operating in the direct-selling business. Additionally, it underscores our readiness to adapt to changes that foster growth for both our customers and ourselves. This experience has strengthened our commitment to excellence and our ability to tackle even the most challenging projects with readiness and determination.<\/p>\n<\/div>\n\n<div class=\"core-heading-block\" data-heading-level=\"2\">\n<h2 class=\"wp-block-heading\">Key numbers of the automation<\/h2>\n<\/div>\n\n<div class=\"core-list-block\">\n<ul class=\"wp-block-list\">\n<li><strong>6,5k sqm<\/strong> &#8211; capacity of the automated solution<\/li>\n\n\n\n<li><strong>4k to 14k<\/strong> \u2013 number of order deliveries\/day depending on peak moment<\/li>\n\n\n\n<li><strong>5k to 8k <\/strong>\u2013 items\/hour<\/li>\n\n\n\n<li><strong>30<\/strong> \u2013 shipping destinations<\/li>\n\n\n\n<li><strong>1 M to 3 M <\/strong>\u2013 number of doTERRA items in the warehouse depending on peak moments<\/li>\n\n\n\n<li><strong>60 to 100<\/strong> \u2013 workers FTEs on 2 shifts<\/li>\n<\/ul>\n<\/div>\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" 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https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-158x188.jpg 158w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-317x376.jpg 317w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-437x518.jpg 437w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-873x1036.jpg 873w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-295x350.jpg 295w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-590x700.jpg 590w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-176x209.jpg 176w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-352x418.jpg 352w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-39x46.jpg 39w, https:\/\/www.radial.com\/wp-content\/uploads\/2024\/06\/Magdalena-Najmanowicz_radial_cut_2-78x92.jpg 78w\" sizes=\"(max-width: 863px) 100vw, 863px\" \/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"core-paragraph-block\">\n<p><a href=\"https:\/\/www.linkedin.com\/in\/magdalena-najmanowicz-109443134\/?originalSubdomain=pl\">Magdalena Najmanowicz<\/a>, Head of Onboarding &amp; Projects<\/p>\n<\/div>\n\n<div class=\"core-paragraph-block\">\n<p>Magdalena is an efficient project manager skilled in logistics planning, risk management, and execution. With a background in logistics since 2008, specializing in e-commerce and healthcare, transitioning from account manager to project manager roles. Joined Radial in 2021 to facilitate seamless client implementations, concentrating on operations, automation, WMS, and transportation. Currently overseeing Radial Europe\u2019s Project Managers team since 2023.<\/p>\n<\/div><\/div><\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","insight_type":[],"solution":[399],"class_list":["post-62466","insight","type-insight","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/insight\/62466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/insight"}],"about":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/types\/insight"}],"version-history":[{"count":20,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/insight\/62466\/revisions"}],"predecessor-version":[{"id":63625,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/insight\/62466\/revisions\/63625"}],"wp:attachment":[{"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/media?parent=62466"}],"wp:term":[{"taxonomy":"insight_type","embeddable":true,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/insight_type?post=62466"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.radial.com\/eur\/wp-json\/wp\/v2\/solution?post=62466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}