Canadians Have Highest Level of Concerns With Online Order Fulfillment & Delivery | Radial

Canadians Have Highest Level of Concerns With Online Order Fulfillment & Delivery

Study Reveals Canadian Consumers Have Most Challenges Receiving Online Orders

We surveyed consumers throughout the U.S., Canada and the U.K. to better understand their eCommerce order fulfillment and delivery issues. Canada had the highest percentage of consumers (43.2%) raising questions about fulfillment-related issues, including cost, speed, reliability, and eco-friendliness.  

In this eBook, we reveal these key fulfillment trends shaping consumer satisfaction:

  1. How millennials are impacting delivery expectations
  2. The importance of eCommerce fulfillment speed and value
  3. Preference for environmentally friendly packaging
  4. Demand and preferences for automated delivery
  5. Why more shoppers prefer in-store pickup

Download the study to uncover consumers’ eCommerce fulfillment expectations, including valuable insights from Canadian shoppers, and what it takes to meet them.