Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. As a result, retailers need to invest in service options to provide choice and convenience to customers.
Radial and CFI Group recently surveyed 500 online shoppers to better understand their experiences throughout the customer service journey. Download the infographic and report to reveal:
- What 80% of consumers do before contacting customer service
- What 40% of consumers don’t do after visiting the retailer’s website
Accessing the infographic and report gives key insights, including how to discover shoppers’ customer service expectations and how to deliver the right mix of automation, AI and live agent interaction to drive CSAT and revenue for your business.